T Mobile Saga continues

Posted by LuLuGal | March 12, 2007 .

Here is the latest from the story of my life with T Mobile. I was supposed to receive a text message by Wednesday from T Mobile on the status of my phones. I did not get anything so I decided to call them on Friday…just for fun.

The customer service rep coolly informs me that the phones have been located and are set samsung_t509s_tmobile_l.jpgfor shipping. Okay…I was not notified of this.

I am then told that the phones will arrive on the 13th.

Problem!

I will be out of town then. I call UPS but I am told that since the order has just been transmitted I cannot update the shipping information or leave any special instructions.

I just hope that they decide to leave the packages at the main office and not send them back to wherever they came from.

That way Honey and I can get the new phones when we come back on Saturday. I just want to get the new phones and be done with this whole mess because it has taken sooooooooooo long to get resolved.

This was just very frustrating and I could not believe all what I had to go through here and here because some customer service rep messed up.

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